Privacy Policy
Commitment to Data Isolation, Security & Transparency
1. Overview
PropCRM ("we", "our", or "us") provides high-performance real estate customer relationship management (CRM) software across web and mobile platforms (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our mobile application and related services.
2. Information We Collect
- Account Credentials: Name, work email address, and authentication tokens required to access your brokerage tenant workspace.
- Lead & Contact Records: Names, phone numbers, email addresses, inquiry tags, and property preferences imported or entered by your brokerage team.
- Communication & Activity Logs: Timestamped records of call attempts, WhatsApp conversation triggers, notes, viewing schedules, and status milestones.
- Device & Notification Tokens: Apple Push Notification Service (APNs) and Firebase Cloud Messaging (FCM) tokens to deliver urgent lead assignment alerts to your device.
3. Mobile Device Permissions
The PropCRM iOS app requests explicit permissions for specific functionality:
- Notifications: Required to deliver instant alerts when new client leads are assigned to your profile.
- Phone & WhatsApp: Used solely to initiate direct phone calls and launch WhatsApp with the lead's phone number.
- Contacts (Optional): Allows one-tap saving of client contacts directly to your local address book.
4. Multi-Tenant Data Isolation & Security
We implement strict multi-tenant isolation architectures. Every query, record, and log is cryptographically bound to your specific tenantId. No lead data or client records are ever shared, aggregated, or made accessible across different organizations. All network communication is enforced over TLS 1.3 encryption.
5. Data Retention & Deletion
Your brokerage retains full ownership of all client records. Users have the right to request access, correction, or permanent erasure of their personal data.
Self-Service In-App Deletion: You can permanently delete your account and personal credentials directly within the PropCRM iOS and Android mobile apps at any time by navigating to Profile > Account & Data Management > Delete Account & Data.
Upon deletion confirmation, all active sessions and device tokens are revoked, personal identification details are purged, and assigned leads are unassigned in full compliance with Apple Guideline 5.1.1 and international data privacy regulations (GDPR / CCPA). You may also request deletion by contacting support@propcrm.xyz.
6. Contact Us
If you have any questions regarding this Privacy Policy or our security practices, please contact: